Return Policy


Last updated 11/18/2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not satisfied with your purchase, due to product defect or an unanticipated reaction to the product, you may return it to us in exchange for another product. Please see below for more information on our return policy.


All returns must be postmarked within 59 days of the purchase date. All returned items must be either defective or believed to have caused an unanticipated reaction and must have at least ¾ of the product remaining. We do not take back products that do not deliver the level of results you expected or are returned due to buyer’s remorse. We will exchange purchases for another similarly priced product, but we do not do any monetary refunds for purchased products.


To initiate a return, you must first email us at [email protected] for a return authorization code. Please include in the initial email your reason for the return (detailed explanation of the defective product or the reaction you believe it caused) and confirm that there is at least ¾ of the product remaining. We will email you back an authorization code and Return Form to complete if approved to return the product. Complete the Return Form in its entirety. Please be sure to place the item securely in its original packaging with the Return Form on which you will indicate the similarly priced product you would like in exchange for the returned product. The customer will pay to ship the returned product to the office and the office will pay to ship the requested product in exchange to the customer. The office will first determine if the similarly priced item is approved for the exchange, and we will communicate any unapproved and alternatively suggested items for the exchange by email.

Please mail your return to the following address:

NorCal Dermatology Medical | Surgical | Cosmetic
Attn: Returns
196 Wikiup Dr.
Santa Rosa, CA 95403


Discounted products are not eligible for exchange or return.
Items purchased over 60 days ago are not eligible for exchange or return.
Products with less than ¾ remaining are not eligible for exchange or return.


If you have any questions concerning our return policy, please contact us at:

707-527-9517 or at [email protected].

This return policy was created using Termly’s Return and Refund Policy Generator.

Contact Us

Our Location

Find us on the map

Hours of Operation

Our Regular Schedule




9:00 am-4:30 pm


9:00 am-4:30 pm


9:00 am-4:30 pm


9:00 am-4:30 pm